Everything You Need to Know About Our Shipping
Can we use our own carriers or FedEx, UPS, Purolator, Canpar, or Canada Post accounts to ship the order we have placed?
Unfortunately, due to our systems integration with these carriers, we are unable to offer this service at this time.
Do you offer same-day shipping?
Yes, as long as the order is placed before 11:59 am. (Please note this does not mean we offer same-day delivery.)
Can we come to your Oakville location and collect the products that we need urgently?
Not at this time.
Do you ship to Puerto Rico?
We are unable to ship lithium batteries to Puerto Rico, only NiMH batteries.
All About Our Paid Shipping Services
Canadianbatteries.com offers a wide variety of shipping methods through Canada Post, FedEx, UPS, Canpar, and Purolator. It's up to you to select the method best suited to your time scale and budget. Some shipping methods are not available for certain products.
Shipping costs are automatically calculated by our intelligent shipping estimation program based on the weight, distance to the destination, and the shipping service. To obtain your shipping cost, add the desired items to your shopping cart, proceed to checkout, and enter your postal code. Here you will be shown the available shipping methods, expected transit times, and the estimated delivery date with pricing.
It's important to understand that in-transit times and delivery dates are the best estimates provided by the respective carriers. Once we hand off the package to the carriers, responsibility for carrier or weather-related delays is passed to them. Transit times should be calculated only on business days and do not include weekends and holidays. Depending on product availability, this may postpone the actual shipping dates.
We endeavor to ship most orders by the next business day, but certain products, including sealed lead acid, may take longer. If there is a delay longer than five days, we will notify you. We can only ship to PO Boxes with Canada Post; FedEx and all our other services cannot deliver to post office boxes. We will require at least one business day for order processing.
Domestic Shipping Services Offered Through UPS, FedEx & Canada Post:
Canada Post
- Expedited: For many orders, this will be the cheapest solution (especially low-value lighter orders). Orders can be delivered to a Post Office Box. 1-10 business days transit depending on location.
- International (USA): We can ship NiMH, Alkaline, Sealed Lead Acid, and NiCd batteries to the United States, but we are unable to ship lithium batteries to the USA by the postal service. You would need to select FedEx for this chemistry.
FedEx
- FedEx Ground: This method is the fastest for shipping lithium metal batteries and is usually more economical for heavier shipments. We can ship all battery chemistries via this service.
- International (USA): We can ship Lithium Ion, Lithium Polymer, NiMH, Alkaline, Sealed Lead Acid, and NiCd batteries to the United States, but we are unable to ship lithium metal batteries to the USA by air. You would need to select FedEx Ground for this chemistry.
UPS
- UPS Standard: This method is the fastest for shipping lithium metal batteries and is usually more economical for heavier shipments. We can ship all battery chemistries via this service.
- International (USA): We can ship Lithium Ion, Lithium Polymer, NiMH, Alkaline, Sealed Lead Acid, and NiCd batteries to the United States, but we are unable to ship lithium metal batteries to the USA by air.
Purolator
- Purolator Ground: This method is the fastest for shipping lithium metal batteries and is usually more economical for heavier shipments. We can ship all battery chemistries via this service.
- Purolator International (USA): We can ship Lithium Ion, Lithium Polymer, NiMH, Alkaline, Sealed Lead Acid, and NiCd batteries to the United States, but we are unable to ship lithium metal batteries to the USA by air.
Canpar
- Canpar Ground: This method is the fastest for shipping lithium metal batteries and is usually more economical for heavier shipments. We can ship all battery chemistries via this service.
Customs and Import Duties
- Your order may be subject to retail sales tax, import duties, and/or taxes, which may be applied by your country when your package arrives.
- Canadianbatteries.com ships your package duties and taxes unpaid. We do not collect these charges and cannot predict what they may be. If you incur these additional charges, they must be paid for your package to clear customs.
- For more information regarding your country's customs policies, please contact your local customs office.
Acceptance of Incorrect Addressing Order Policy
A confirmation email is sent to you once your order is placed. Please check that the address details provided in this email are correct within 30 minutes of placing the order and notify us of any errors. If no corrections are made within this time, we will consider your order placed with the correct address. Should an incorrect address be entered, and the shipment is returned by the carrier, the cost of the shipment and the return cost will be covered by you, the purchaser. These costs may be deducted from any refund if you cancel the order or choose to have it reshipped. This applies even if your order was placed via PayPal Express Checkout; it is your responsibility to confirm that the address is correct, including orders placed over the telephone.
Currency Selection and Product Availability
We are based in Ontario, Canada. You can choose to see prices in Canadian Dollars or USD. Select your preferred currency; C$ is shown when CAD is selected. We hold a vast inventory of products, but some products with limited shelf life are held in smaller quantities. Occasionally, your order may overlap with stock rotation, which may delay your order. If this occurs, we will notify you immediately with the expected arrival date. If you can't wait, respond to the email, and we will refund your order and notify you when the new stock arrives.
To see your shipping charge, add the quantity of the product to your shopping cart, then enter your postal code on the next screen. A list of shipping services from Canada Post and FedEx will be shown with prices and estimated delivery dates. Please note these are only estimated dates, not guaranteed.
No need to create an account at this stage, but once logged in, the shipping quotation system will also calculate the taxes.